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information</p>","icon":10920,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10920","groups":[15],"key":""},{"id":"174","name":"Data Synchronization Issue","descriptionHtml":"","callToAction":"Data Synchronization Issue","introHtml":"<p>Report problems where data is not syncing correctly between systems, including partial or failed syncs</p>","icon":10935,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[16],"key":""},{"id":"195","name":"Deactivate User Account","descriptionHtml":"","callToAction":"Deactivate User Account","introHtml":"<p>Request the deactivation or removal of a user account that is no longer required</p>","icon":10945,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[13],"key":""},{"id":"175","name":"Delayed Data from External System","descriptionHtml":"","callToAction":"Delayed 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account</p>","icon":10961,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10961","groups":[14],"key":""},{"id":"207","name":"Functional Question","descriptionHtml":"","callToAction":"Functional Question","introHtml":"<p>Ask a question about how the platform works, expected behavior, or what a feature can do</p>","icon":10943,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[17],"key":""},{"id":"211","name":"General Service Request","descriptionHtml":"","callToAction":"General Service Request","introHtml":"<p>Submit a request for help that does not fit into any of the other available categories</p>","icon":10953,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10953","groups":[19],"key":""},{"id":"181","name":"High Latency on a Specific Feature","descriptionHtml":"","callToAction":"High Latency on a Specific 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Issues","descriptionHtml":"","callToAction":"Intermittent Performance Issues","introHtml":"<p>Report performance problems that come and go, where the system alternates between normal and slow behavior</p>","icon":10927,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[10],"key":""},{"id":"164","name":"Login Failure","descriptionHtml":"","callToAction":"Login Failure","introHtml":"<p>Report a problem signing in, including incorrect credentials, repeated lockouts, or unexpected errors during login</p>","icon":10914,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10914","groups":[7],"key":""},{"id":"166","name":"Multi-Factor Authentication Failure","descriptionHtml":"","callToAction":"Multi-Factor Authentication Failure","introHtml":"<p>Report problems with Multi-Factor Authentication, such as not receiving verification codes, rejected approvals, or issues setting up or using an MFA device</p>","icon":10915,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10915","groups":[7],"key":""},{"id":"193","name":"New User Setup","descriptionHtml":"","callToAction":"New User Setup","introHtml":"<p>Request the creation of a new user account, including initial access and role configuration</p>","icon":10946,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10946","groups":[13],"key":""},{"id":"179","name":"Operation Timeout","descriptionHtml":"","callToAction":"Operation Timeout","introHtml":"<p>Report an action or process that fails because it takes too long and ends with a timeout error</p>","icon":10928,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10928","groups":[10],"key":""},{"id":"184","name":"Partial Service Outage","descriptionHtml":"","callToAction":"Partial Service Outage","introHtml":"<p>Report an issue where some services, features, or regions are affected, while others continue to work normally</p>","icon":10924,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[10],"key":""},{"id":"167","name":"Permission or Role Access Error","descriptionHtml":"","callToAction":"Permission or Role Access Error","introHtml":"<p>Request help if you’re unable to access an application, system, or feature due to missing or incorrect permissions or roles</p>","icon":10917,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[7],"key":""},{"id":"182","name":"Platform Unavailable","descriptionHtml":"","callToAction":"Platform Unavailable","introHtml":"<p>Report a complete outage where the platform cannot be accessed by any users</p>","icon":10925,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[10],"key":""},{"id":"191","name":"Potential Data Exposure","descriptionHtml":"","callToAction":"Potential Data Exposure","introHtml":"<p>Report a suspected incident where sensitive data may have been exposed, shared, or accessed without authorization</p>","icon":10940,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[11],"key":""},{"id":"210","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"<p>Request a refund for an incorrect charge, overpayment, or cancelled service</p>","icon":10949,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[12],"key":""},{"id":"190","name":"Security Control Failure","descriptionHtml":"","callToAction":"Security Control 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available</p>","icon":10926,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[10],"key":""},{"id":"208","name":"Subscription Information Request","descriptionHtml":"","callToAction":"Subscription Information Request","introHtml":"<p>Request information about your subscription, including plan details, renewal dates, or upgrade options</p>","icon":10951,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10951","groups":[12],"key":""},{"id":"189","name":"Suspicious Account Activity","descriptionHtml":"","callToAction":"Suspicious Account Activity","introHtml":"<p>Report unusual activity on an account, such as unexpected logins, changes, or actions you did not perform</p>","icon":10942,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[11],"key":""},{"id":"197","name":"System Configuration 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