Preferences Only necessary Accept all
What can we help you with?
{"xsrfToken":"73a660e00980ca1b7a3a6636cc66b2ce5862eb61_lout","branding":{"id":"2","key":"supp","name":"Customer Care","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c4282","headerLinkHoverBGColor":"#0c4282","headerBadgeColor":"#0c4282"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/24d1b9fb-d751-4b52-ade7-8b391c37473e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDc1MjMzNy1mMWE2LTQ3YjMtODA2Mi1lNTk3OGFiZjZkODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0ZDFiOWZiLWQ3NTEtNGI1Mi1hZGU3LThiMzkxYzM3NDczZSI6WyJyZWFkIl19LCJleHAiOjE3Nzc1MjcyMTAsIm5iZiI6MTc3NzUyNjYxMH0.KP6i5am_4MBfK7LIyv-o2OHL2auvbdUK0zzNWcfQbkg&client=f4752337-f1a6-47b3-8062-e5978abf6d81&mode=fit","logoId":"24d1b9fb-d751-4b52-ade7-8b391c37473e","isLogoAvailable":true,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Customer Support","userInitialAnnouncementHeader":"Service Status & Incidents","userInitialAnnouncementMessageWiki":"<p>Stay up to date with realātime system availability, ongoing incidents, and scheduled maintenance across all nBanks services. <a href=\"https://nbanks.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">View status page </a></p>","translations":{"pt-PT":{"helpCenterTitle":"Como podemos ajudar?","sharedPortalName":"Suporte ao Cliente","announcementHeader":"Estado do Sistema","announcementMessage":"Consulte a disponibilidade dos serviƧos em tempo real, atualizaƧƵes de incidentes e manutenƧƵes programadas antes de abrir um pedido de suporte. [Ver pĆ”gina de estado | https://nbanks.statuspage.io/]","localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Customer Support","announcementHeader":"Service Status & Incidents","announcementMessage":"Stay up to date with realātime system availability, ongoing incidents, and scheduled maintenance across all nBanks services. [View status page | https://nbanks.statuspage.io/]","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"ĀæCĆ³mo podemos ayudarte?","sharedPortalName":"AtenciĆ³n al Cliente","announcementHeader":"Estado del Sistema","announcementMessage":"Consulta la disponibilidad de los servicios en tiempo real, las actualizaciones de incidentes y el mantenimiento programado antes de abrir una solicitud de soporte. [Ver pĆ”gina de estado | https://nbanks.statuspage.io/]","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Comment pouvons-nous vous aider ?","sharedPortalName":"Support Client","announcementHeader":"Ćtat du SystĆØme","announcementMessage":"Consultez la disponibilitĆ© des services en temps rĆ©el, les mises Ć jour des incidents et les maintenances planifiĆ©es avant dāouvrir une demande de support. [Voir la page de statut | https://nbanks.statuspage.io/]","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3d8add","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/70d64321-218e-450b-87e6-6d2fea11e99e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDc1MjMzNy1mMWE2LTQ3YjMtODA2Mi1lNTk3OGFiZjZkODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwZDY0MzIxLTIxOGUtNDUwYi04N2U2LTZkMmZlYTExZTk5ZSI6WyJyZWFkIl19LCJleHAiOjE3Nzc1MjcyMTAsIm5iZiI6MTc3NzUyNjYxMH0.dB2vKH1M7Wat8JdrPoe04tvWA7UxM8DnpTBJU0rkLSQ&client=f4752337-f1a6-47b3-8062-e5978abf6d81&height=300&mode=fit","bannerMediaApiFileId":"70d64321-218e-450b-87e6-6d2fea11e99e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"supp","projectId":10014,"serviceDeskId":2,"name":"Customer Care","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"165","name":"Account Locked or Suspended","descriptionHtml":"","callToAction":"Account Locked or Suspended","introHtml":"<p>Request assistance with an account that has been locked, suspended, or disabled unexpectedly.</p>","icon":10506,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[7],"key":""},{"id":"205","name":"API Information Request","descriptionHtml":"","callToAction":"API Information Request","introHtml":"<p>Request technical details, documentation, or credentials related to available APIs.</p>","icon":10642,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[16],"key":""},{"id":"176","name":"API Unavailable","descriptionHtml":"","callToAction":"API Unavailable","introHtml":"<p>Report an API endpoint that is unresponsive, returning errors, or not accepting requests.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"201","name":"Bulk Data Update","descriptionHtml":"","callToAction":"Bulk Data Update","introHtml":"<p>Request a large-scale update, import, or modification of multiple data records at once.</p>","icon":10616,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[15],"key":""},{"id":"169","name":"Calculation Results Incorrect","descriptionHtml":"","callToAction":"Calculation Results Incorrect","introHtml":"<p>Report a calculation, formula, or computed value that is producing unexpected or wrong results.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"200","name":"Data Correction Request","descriptionHtml":"","callToAction":"Data Correction Request","introHtml":"<p>Request a manual correction to existing data records that cannot be updated through the standard interface.</p>","icon":10605,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[15],"key":""},{"id":"202","name":"Data Export Request","descriptionHtml":"","callToAction":"Data Export Request","introHtml":"<p>Request an export of data in a specific format or for a specific date range.</p>","icon":10657,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[15],"key":""},{"id":"172","name":"Data Not Updated as Expected","descriptionHtml":"","callToAction":"Data Not Updated as Expected","introHtml":"<p>Report data that remains unchanged after an update, edit, or synchronization that should have modified it.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"174","name":"Data Sync Failure","descriptionHtml":"","callToAction":"Data Sync Failure","introHtml":"<p>Report data that is not synchronizing correctly between systems, including partial or failed sync operations.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"195","name":"Deactivate User Account","descriptionHtml":"","callToAction":"Deactivate User Account","introHtml":"<p>Request the deactivation or removal of a user account that is no longer needed.</p>","icon":10627,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[13],"key":""},{"id":"175","name":"Delayed Data from External System","descriptionHtml":"","callToAction":"Delayed Data from External System","introHtml":"<p>Report significant delays in receiving or displaying data from a connected external system.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"171","name":"Duplicated Records Created","descriptionHtml":"","callToAction":"Duplicated Records Created","introHtml":"<p>Report records, entries, or transactions that have been created more than once unintentionally.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"199","name":"Environment Setup Request","descriptionHtml":"","callToAction":"Environment Setup Request","introHtml":"<p>Request the provisioning or configuration of a new environment, such as staging, testing, or production.</p>","icon":10699,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[14],"key":""},{"id":"198","name":"Feature Enablement Request","descriptionHtml":"","callToAction":"Feature Enablement Request","introHtml":"<p>Request the activation or enablement of a specific platform feature or module for your account.</p>","icon":10688,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[14],"key":""},{"id":"207","name":"Functional Question","descriptionHtml":"","callToAction":"Functional Question","introHtml":"<p>Ask a question about platform functionality, expected behavior, or feature capabilities.</p>","icon":10690,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[17],"key":""},{"id":"211","name":"General Service Request","descriptionHtml":"","callToAction":"General Service Request","introHtml":"<p>Submit a request that does not fit into any of the other categories listed above.</p>","icon":10608,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[19],"key":""},{"id":"181","name":"High Latency on Specific Feature","descriptionHtml":"","callToAction":"High Latency on Specific Feature","introHtml":"<p>Report a specific feature or page that consistently experiences high latency while the rest of the platform performs normally.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"206","name":"How-to Assistance","descriptionHtml":"","callToAction":"How-to Assistance","introHtml":"<p>Request guidance on how to perform a specific task or use a particular feature within the platform.</p>","icon":10621,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[17],"key":""},{"id":"187","name":"Incorrect Billing","descriptionHtml":"","callToAction":"Incorrect Billing","introHtml":"<p>Report a billing discrepancy such as wrong amounts, unexpected charges, or invoicing errors.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"168","name":"Incorrect Data Displayed","descriptionHtml":"","callToAction":"Incorrect Data Displayed","introHtml":"<p>Report data being shown incorrectly, such as wrong values, mismatched records, or outdated information on screen.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"186","name":"Incorrect Payment","descriptionHtml":"","callToAction":"Incorrect Payment","introHtml":"<p>Report a payment that was charged incorrectly, duplicated, or not processed as expected.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"185","name":"Incorrect Subscription","descriptionHtml":"","callToAction":"Incorrect Subscription","introHtml":"<p>Report an issue with your subscription plan, such as wrong tier, missing features, or unexpected plan changes.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"203","name":"Integration Activation Request","descriptionHtml":"","callToAction":"Integration Activation Request","introHtml":"<p>Request the activation or setup of a new integration with an external system or service.</p>","icon":10631,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[16],"key":""},{"id":"204","name":"Integration Configuration Change","descriptionHtml":"","callToAction":"Integration Configuration Change","introHtml":"<p>Request a modification to the settings or parameters of an existing integration.</p>","icon":10635,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[16],"key":""},{"id":"173","name":"Integration Connection Failure","descriptionHtml":"","callToAction":"Integration Connection Failure","introHtml":"<p>Report a failure to establish or maintain a connection with an integrated external system or service.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"180","name":"Intermittent Performance Degradation","descriptionHtml":"","callToAction":"Intermittent Performance Degradation","introHtml":"<p>Report inconsistent performance where the system alternates between normal and slow behavior.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"164","name":"Login Failure","descriptionHtml":"","callToAction":"Login Failure","introHtml":"<p>Report an issue where login or authentication is failing, such as invalid credentials, account lockouts, or unexpected errors during sign-in.</p>","icon":10508,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"170","name":"Missing Data After Action","descriptionHtml":"","callToAction":"Missing Data After Action","introHtml":"<p>Report data that has disappeared or is no longer visible after performing an action such as saving, submitting, or importing.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"166","name":"Multi-Factor Authentication Failure","descriptionHtml":"","callToAction":"Multi-Factor Authentication Failure","introHtml":"<p>Report an issue with Multi-Factor Authentication verification, such as not receiving codes, rejected tokens, or device enrollment problems.</p>","icon":10491,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"193","name":"New User Setup","descriptionHtml":"","callToAction":"New User Setup","introHtml":"<p>Request the creation and provisioning of a new user account, including initial role and access configuration.</p>","icon":10682,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[13],"key":""},{"id":"184","name":"Partial Service Outage","descriptionHtml":"","callToAction":"Partial Service Outage","introHtml":"<p>Report a situation where some services or regions are affected while others continue to operate normally.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"167","name":"Permission or Role Access Error","descriptionHtml":"","callToAction":"Permission or Role Access Error","introHtml":"<p>Request assistance with an account that has been locked, suspended, or disabled unexpectedly.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"182","name":"Platform Completely Unavailable","descriptionHtml":"","callToAction":"Platform Completely Unavailable","introHtml":"<p>Report a total platform outage where no users are able to access the system.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"191","name":"Potential Data Exposure","descriptionHtml":"","callToAction":"Potential Data Exposure","introHtml":"<p>Report a suspected incident where sensitive data may have been exposed, leaked, or accessed without authorization.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"210","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"<p>Submit a request for a refund related to an incorrect charge, overpayment, or cancelled service.</p>","icon":10619,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[18],"key":""},{"id":"190","name":"Security Control Failure","descriptionHtml":"","callToAction":"Security Control Failure","introHtml":"<p>Report a security mechanism that is not functioning as expected, such as access controls, encryption, or audit logging.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"178","name":"Slow Response Time","descriptionHtml":"","callToAction":"Slow Response Time","introHtml":"<p>Report pages, actions, or features that are taking significantly longer than expected to load or complete.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"183","name":"Specific Feature Unavailable","descriptionHtml":"","callToAction":"Specific Feature Unavailable","introHtml":"<p>Report a particular feature or module that is inaccessible or non-functional while the rest of the platform works.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"208","name":"Subscription Information Request","descriptionHtml":"","callToAction":"Subscription Information Request","introHtml":"<p>Request details about your current subscription plan, renewal dates, or available upgrade options.</p>","icon":10665,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[18],"key":""},{"id":"189","name":"Suspicious Account Activity","descriptionHtml":"","callToAction":"Suspicious Account Activity","introHtml":"<p>Report unusual account behavior such as unexpected logins, configuration changes, or actions not performed by the account owner.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"197","name":"System Configuration Request","descriptionHtml":"","callToAction":"System Configuration Request","introHtml":"<p>Request a change to system-level settings, parameters, or global configurations.</p>","icon":10699,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[14],"key":""},{"id":"177","name":"Third-Party Service Unavailable","descriptionHtml":"","callToAction":"Third-Party Service Unavailable","introHtml":"<p>Report an external service or vendor system that is down or unreachable, affecting platform functionality.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"179","name":"Timeout During Operation","descriptionHtml":"","callToAction":"Timeout During Operation","introHtml":"<p>Report an operation that fails to complete and returns a timeout error before finishing.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"188","name":"Unauthorized Access Detected","descriptionHtml":"","callToAction":"Unauthorized Access Detected","introHtml":"<p>Report suspected unauthorized access to an account, system, or resource by an unrecognized user or session.</p>","icon":10472,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"209","name":"Update Billing Details","descriptionHtml":"","callToAction":"Update Billing Details","introHtml":"<p>Request a change to your billing information, such as payment method, billing address, or invoice recipient.</p>","icon":10702,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[18],"key":""},{"id":"194","name":"Update User Details","descriptionHtml":"","callToAction":"Update User Details","introHtml":"<p>Request changes to an existing user's profile information, such as name, email, or contact details.</p>","icon":10686,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10686","groups":[13],"key":""},{"id":"196","name":"User Role Assignment","descriptionHtml":"","callToAction":"User Role Assignment","introHtml":"<p>Request a change to a user's assigned role or permissions within the platform.</p>","icon":10685,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[13],"key":""},{"id":"94","name":"Acessos & Utilizadores","descriptionHtml":"","callToAction":"Acessos & Utilizadores","introHtml":"<p>Criar utilizador, Alterar permissƵes, Desativar utilizador, Reset de MFA / Password, Configurar SSO</p>","icon":10518,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"131","name":"Administrativo","descriptionHtml":"","callToAction":"Administrativo","introHtml":"<p>Temas administrativos</p>","icon":10485,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"93","name":"ConfiguraĆ§Ć£o da Plataforma","descriptionHtml":"","callToAction":"ConfiguraĆ§Ć£o da Plataforma","introHtml":"<p>Configurar conta bancĆ”ria, Configurar entidade / empresa, Configurar moedas, Configurar calendĆ”rio / cut-off, Configurar regras de cash pooling</p>","icon":10469,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"95","name":"Dados & OperaƧƵes","descriptionHtml":"","callToAction":"Dados & OperaƧƵes","introHtml":"<p>Quando o cliente quer agir sobre dados (CorreĆ§Ć£o de dados, Reprocessar movimentos, Importar dados, Exportar dados, Ajuste manual de saldos)</p>","icon":10510,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"9","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Pedido via Email</p>","icon":10492,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"96","name":"IntegraƧƵes & APIs","descriptionHtml":"","callToAction":"IntegraƧƵes & APIs","introHtml":"<p>Ativar integraĆ§Ć£o bancĆ”ria, Alterar configuraĆ§Ć£o de integraĆ§Ć£o, Pedido de credenciais API, Aumentar limites API, Testar integraĆ§Ć£o</p>","icon":10477,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"212","name":"New Access Request","descriptionHtml":"","callToAction":"New Access Request","introHtml":"<p>Request access to a system, application, or resource for the first time.</p>","icon":10517,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"24","name":"Performance lenta / degradada","descriptionHtml":"","callToAction":"Performance lenta / degradada","introHtml":"<p>Quando a plataforma estĆ” āde pĆ©ā, mas inutilizĆ”vel na prĆ”tica.</p>","icon":10490,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"97","name":"RelatĆ³rios & InformaĆ§Ć£o","descriptionHtml":"","callToAction":"RelatĆ³rios & InformaĆ§Ć£o","introHtml":"<p>Pedido de relatĆ³rio, ConfiguraĆ§Ć£o de relatĆ³rio, Acesso a histĆ³rico, ExportaĆ§Ć£o personalizada</p>","icon":10655,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""},{"id":"98","name":"Suporte Funcional / FormaĆ§Ć£o","descriptionHtml":"","callToAction":"Suporte Funcional / FormaĆ§Ć£o","introHtml":"<p>Como fazer.., Pedido de formaĆ§Ć£o, ExplicaĆ§Ć£o de funcionalidade, DemonstraĆ§Ć£o</p>","icon":10480,"iconUrl":"https://portal.support.nbanks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"\uD83D\uDD10 Access & Authentication"},{"id":8,"name":"\uD83D\uDCCA Data & Calculation Issues"},{"id":9,"name":"\uD83D\uDD17 Integrations & External Systems"},{"id":10,"name":"ā”Performance Issues"},{"id":11,"name":"\uD83D\uDEA8 Security Incidents"},{"id":12,"name":"\uD83D\uDCB3 Subscription & Billing"},{"id":13,"name":"\uD83D\uDC64 Account & User Management"},{"id":14,"name":"\uD83D\uDEE0ļø Platform Configuration"},{"id":15,"name":"\uD83D\uDDC4ļø Data & Operations"},{"id":16,"name":"\uD83E\uDDE9 Integrations & APIs"},{"id":17,"name":"\uD83C\uDF93 Training & Functional Support"},{"id":18,"name":"\uD83D\uDCB0 Billing & Finance"},{"id":19,"name":"\uD83D\uDCEC General Requests"}],"orderMapping":{"16":[205,204,203],"15":[202,201,200],"8":[172,171,170,169,168],"14":[199,198,197],"17":[207,206],"19":[211],"12":[187,186,185],"10":[184,183,182,181,180,179,178],"7":[167,166,165,164],"11":[191,190,189,188],"18":[210,209,208],"9":[177,176,175,174,173],"13":[196,195,194,193],"2":[24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"de03ed59-5543-376c-b70b-771bf3b88191","appLinkName":"","appLinkUrl":"","spaceKey":"SUPP","spaceName":"IT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.support.nbanks.net","https://nbanks.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDc1MjMzNy1mMWE2LTQ3YjMtODA2Mi1lNTk3OGFiZjZkODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODcwNzM2MzYxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NzUyNzgxMCwibmJmIjoxNzc3NTI2NjEwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.Gx73C6jZkrM-nIeK_FEsQ3ftgpjMv5W7TB5XZelq1kY","targetCollection":"upload-user-collection--1870736361","endpointUrl":"https://api.media.atlassian.com","clientId":"f4752337-f1a6-47b3-8062-e5978abf6d81","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Customer Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nbanks.atlassian.net/wiki","kbLinkDomainURLs":["https://portal.support.nbanks.net","https://nbanks.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nbanks","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"73a660e00980ca1b7a3a6636cc66b2ce5862eb61_lout","baseUrl":"https://portal.support.nbanks.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nbanks.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4752337-f1a6-47b3-8062-e5978abf6d81","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3bae9dcf3d5e4404ac22f69419c69a24","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nbanks.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}